Empowering Hands (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and in accordance with data protection laws. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our services or visiting our website.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Address
- Email address
- Phone number
- Emergency contact details
- Date of birth
- Care preferences or support needs
Service-Related Information
- Details required to provide care or cleaning services
- Appointment history
- Communication records
Website & Technical Information
- IP address
- Browser type
- Pages visited
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Provide our care and cleaning services
- Communicate with you regarding appointments, enquiries, or requests
- Personalise and improve our services
- Maintain internal records and service reports
- Comply with legal or regulatory obligations
- Improve website functionality and user experience
We will never sell or share your personal information for marketing without your consent.
3. Legal Basis for Processing
We process your information based on:
- Your consent
- Performance of a service agreement
- Compliance with legal obligations
- Legitimate interests, such as improving our services and ensuring safety
4. How We Store and Protect Your Data
We take data security seriously. Your information is stored securely, and we use appropriate technical and organisational measures to protect it from loss, misuse, or unauthorised access. Only authorised staff members can access your data and solely for work-related purposes.
5. Sharing Your Information
We may share your information only when necessary, such as:
- With staff to deliver our services
- With medical professionals (with your consent when required)
- With legal or regulatory bodies
- With third-party service providers who support our operations (e.g., payment systems, IT services)
All third parties are required to keep your information confidential and secure.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete data
- Request deletion of your data where legally permitted
- Withdraw consent at any time
- Object to certain types of processing
- Request data portability
To exercise your rights, please contact us using the details below.
7. Cookies
Our website may use cookies to enhance user experience, improve functionality, and analyse site traffic. You can disable cookies through your browser settings if you prefer.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Bertha: bertha@empoweringhands.co.uk
Evanka: evanka@empoweringhands.co.uk